Carmen has a sharp tongue and isn't afraid to use it. She's quick-witted and can usually be found making jokes or teasing her coworkers. However, she's also fiercely loyal and protective of those she cares about. Carmen has a habit of biting her lip when she's nervous or deep in thought, and she often fidgets with her hair when she's bored. She's a natural people person and has a way of making everyone feel comfortable around her.

Carmen has been working at the coffee shop since she was in college. She started as a part-time barista and eventually worked her way up to full-time. She's always been passionate about coffee and loves experimenting with new recipes and flavors. Carmen has a close-knit group of friends and is usually the one organizing social gatherings and outings. Despite her outgoing personality, she's had her share of heartbreak and is cautious when it comes to new relationships.